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Support MI
Operational Excellence
Support MI is an intelligent Helpdesk & Ticketing System designed to simplify and streamline internal support operations across an organization. It enables employees to raise, track, and resolve requests efficiently while providing complete visibility into service performance, SLA compliance, and issue resolution through a centralized, Management Intelligence (MI)-driven platform.
Add Calls
Create new support tickets
Technicians
Assign and track technician tasks
Categories
Organize tickets by type or priority
All Calls
View and manage all tickets
Warranty
Monitor warranty information
Performance
Track productivity and service reports
Customers
Manage customer details and history
Reminders
Set follow-up and service alerts
Super Admin
Full control over system settings and users
Why Support MI?
Organizations often struggle with scattered support requests, delayed resolutions, and limited visibility into service performance. Support MI centralizes ticket management, automates workflows, improves accountability, ensures SLA compliance, and provides actionable insights to enhance operational efficiency and employee satisfaction.
Who Requires Support MI?
Support MI is ideal for organizations seeking a structured and efficient support management system. It is widely used by IT Departments, HR, Administration, Facilities Management, Purchase, Finance, and Shared Service Teams to digitize internal service requests, improve response times, and enhance cross-departmental collaboration.
Pick your Plan
Choose the right solution for your business
Basic
Essential tools to manage support requests, customers, and technicians efficiently.
Features
25 GB Secure Storage
2 Super Admin
10 User/Employee
Manage up to 200 Customers
Manage up to 500 Vendors
Role-Based Access
Monitor Branches
MFA (Multi Factor Authrntification)
Ticketing Tool
Assign Technicians
Email Notifications
Audit Logs
48/hrs Support
Performance & Report
Reminders
Plus
Advanced features to improve service delivery, customer engagement, and operational control.
Features
50 GB Secure Storage
5 Super Admin
50 User/Employee
Manage up to 500 Customers
Manage up to 1000 Vendors
Role-Based Access
Monitor Branches
MFA (Multi Factor Authrntification)
Ticketing Tool
Assign Technicians
Email Notifications
Audit Logs
24/hrs Support
Performance & Report
Reminders
Business
Complete enterprise solution with CRM, automation, analytics, and unlimited scalability.
Features
100 GB Secure Storage
10 Super Admin
10 User/Employee
Manage up to 1000 Customers
Manage up to 5000 Vendors
Role-Based Access
Monitor Branches
MFA (Multi Factor Authrntification)
Ticketing Tool
Assign Technicians
Email Notifications
Audit Logs
8/5 Dedicated Support
Performance & Report
Reminders
Iravya
At Iravya, we build intelligent, scalable software solutions that help businesses streamline operations, improve productivity, and make data-driven decisions with confidence.
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Built with innovation, scalability, and modern cloud technology.
Contact Information
+91 70202 32723
914, 9th Floor, West Avenue,
Phase 1, Breman Chowk,
Aundh, Pune, Maharashtra – 411067
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