SupportMi –
Ticketing Platform
Built for Modern Service & Support Operations
SupportMi — Smart Ticketing & Field Service Management Software
SupportMi is a powerful cloud-based ticketing system and helpdesk software designed to streamline customer support, service requests, and field operations. Manage tickets, technicians, vendors, calls, and daily operations — all in one platform.
Built by Iravya to help businesses deliver faster, smarter, and more efficient service management.
What Makes SupportMi Different?
SupportMi is more than just a ticketing tool — it’s a complete ticketing and field service management platform designed to simplify operations, improve response times, and give businesses full control over their service workflows.
With SupportMi, you can manage support tickets, assign technicians, track service requests, and monitor performance in real time — all from a single, centralized system.
Our platform helps businesses reduce delays, improve customer satisfaction, and streamline internal processes by automating routine tasks and providing complete visibility across operations.
Whether you’re managing internal IT support, customer service teams, or field operations, SupportMi adapts to your workflow and scales with your business.
Ticket Management & Status Tracking
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Create and manage tickets with ease using an intuitive helpdesk system
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Track ticket status: Open, In Progress, Resolved in real-time
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Assign tickets to technicians or vendors instantly
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Monitor complete ticket history and activity logs
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Get real-time updates for faster issue resolution
Call Logging System
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Log incoming and outgoing calls with complete details
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Link calls directly to tickets for seamless helpdesk tracking
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Maintain a centralized record of all customer communications
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Access call history anytime for better support and follow-ups
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Improve response time with structured customer interaction tracking
Technician Management
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Add and manage technicians with ease using a centralized dashboard
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Assign tickets and tasks instantly for efficient field service management
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Monitor technician progress and task completion in real-time
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Track performance, workload, and productivity metrics
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Improve service efficiency with better team coordination
Vendor Management
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Add and manage vendors using a centralized dashboard
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Assign tickets and tasks to vendors based on requirements
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Track vendor performance and service quality in real-time
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Monitor task progress and completion status
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Maintain complete records of vendor activities and history
Fuel Tracking
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Monitor fuel usage across all field operations in real-time
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Track fuel expenses per technician or vehicle
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Analyze consumption patterns to reduce unnecessary costs
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Maintain accurate logs for better expense management
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Optimize operational efficiency with data-driven insights
Attendance & Clock-In/Out
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Easy clock-in and clock-out system for field and office teams
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Track working hours and attendance in real-time
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Monitor technician availability and shift activity
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Maintain accurate attendance records and reports
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Improve accountability and overall workforce productivity
Reminders & Notifications
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Set automated reminders for tickets, tasks, and follow-ups
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Receive real-time notifications for status updates and activities
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Never miss deadlines with smart alert scheduling
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Stay informed with instant updates across teams
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Improve response time and overall service efficiency
FAQs
Commonly Asked Questions
SupportMi is designed to simplify ticketing and operations management. Here are answers to some of the most common questions about how the platform works and how it can help your business.
Yes, you can set reminders for tasks and tickets. The system also sends alerts for updates and deadlines so nothing is missed.
Yes, SupportMi allows you to create tickets, assign them to technicians or vendors, and track their status in real-time (Open, In Progress, Resolved).
SupportMi is an all-in-one ticketing and operations management platform developed by Iravya. It helps businesses manage tickets, technicians, vendors, calls, attendance, and more from a single dashboard.
SupportMi is ideal for:
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IT support companies
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Facility management teams
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Service-based businesses
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Field operations teams
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Yes, you can log incoming and outgoing calls and link them directly to tickets for better tracking and communication history.
Absolutely. You can:
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Add technicians and vendors
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Assign tasks or tickets
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Monitor their performance
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Yes, SupportMi is fully cloud-based, so you can access it anytime, anywhere.
Why Choose SupportMi?
Built for Operations. Designed for Efficiency.
SupportMi is built around real-world service workflows — helping you manage tickets, teams, vendors, and daily operations with speed, accuracy, and reliability.
All-in-One Operations Platform
Smart Ticketing System
Technician & Vendor Management
Attendance & Workforce Tracking
Fuel & Expense Tracking
We build smart, scalable software products that help businesses run efficiently, make better decisions, and grow with confidence.
Contact Information
914, 9th Floor, West Avenue,
Phase 1, Breman Chowk,
Aundh, Pune, Maharashtra – 411067
IRAVYA, 2026 © All Rights Reserved
IRAVYA, 2026 © All Rights Reserved